Monday, 4 November 2013

Jewel Candle - A not so glowing review

I love candles, Adi not so much but I do, especially in the winter months when it's dark and miserable, I think candles can be so comforting and cosy. When I came across a company called Jewel Candle I was intrigued.........a candle with the added surprise of a ring or earrings (worth from £10 - £250) buried deep within the wax and the only way to get to it is by burning the candle!! What a brilliant idea, perfect as a unique present for somebody.........or is it??




I was kindly sent a passion fruit scented candle, on the initial impression I thought the yellow colour of the candle was really quite garish, a nice muted lemon would have been a bit nicer. The jar the candle comes supplied in is lovely though, very sturdy and solid, the pictures imprinted on the glass are also pretty. The candle comes presented with a cream satin bow tied round and information about what you could find in the candle. 




I was so excited that I could see the little package that I knew contained my ring and was pleased that it was quite near the top so it would require only a few hours burning to see what I'd receive! The jewellery itself comes wrapped in heat resistance foil and is in a little bag to protect it and prevent any damage while waiting to be discovered. 





It didn't really take long for me to be able to get to the jewel as after about 3 hours I could just see the top and with a little bit of prodding around with a knife I was able to gently prise the packet out and see what I'd received, eeeeeee!! I was so excited, will I have received a £250 ring?!? 

Would I heck.........






Once I'd pulled the packet out I ripped it open like a child opening Christmas presents..........once I'd gotten into the packet which took a couple of minutes I pulled out what can only be described as a ring that looked like it had been received out of a cheap Christmas cracker. 





It really looks like something a child would receive and the value of this ring is supposed to be £25.00. honestly I wouldn't even pay a fiver for it to be honest, it felt so cheap and badly made, plus it was actually missing one of the small stones which you can just make out on the picture. So disappointed. 

After the disappointment of both the candle and the ring included I felt I had to contact Jewel Candle with my grievances. On my first contact I was messaged back quite quickly by Tom who offered to replace the candle for me and was also very apologetic which I thought was a really nice thing to do so I could give the company a chance to redeem themselves.

I have read other reviews and know other people love them and have received some nice items so I wondered if I had just received part of a bad batch. After a couple of weeks I had heard and received nothing so contacted Jewel Candle back again to see if they were sending another candle out. I was contacted again after about week stating that I would be sent a replacement ring, 10 days on I have received no candle, no ring and my email asking about it remains unanswered. 

Now I know what you're thinking.........I got sent the item free to review so why complain as I didn't have to pay, however when I review an item  I have to consider the item as if I was a paying customer and I always give an honest opinion of what I think otherwise what is the point.

So to sum it up I wasn't overly impressed with the scent and the colour of the candle, the jewellery received was poor quality and the communication between myself and the company has been a real let down.  The candles to purchase cost £24.95 which I personally think is very overpriced considering I could buy a White Company candle for £20.00 which are far superior. If you do want more information you can click on the link Jewel Candle to find out more. 

Apologies for the negative review but as I've said what's the point in reviewing something if you don't give an honest and unbiased review. I'm glad I didn't purchase any of these as presents as quite frankly I would have been embarrassed if any of my family or friends received a ring like I had.

Thanks for reading and has anyone else got any thoughts on Jewel Candle?
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*As already stated I was kindly sent the candle free of charge to review, any items I review will always be reviewed honestly and the thoughts and opinions are that if my own.

33 comments:

  1. What a terrible shame Helen. I have seen these candles and always wondered what they were like, figured they would be too good to be true.

    I prefer honesty in reviews and always write the same.

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  2. Thanks Erika, I think it is good to be honest at times and this is one of those times. X

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  3. Oh no :( I am so sorry to hear they never got back to you again about it :( I remember you saying on Facebook they were going to send you another to replace this one - such a shame they didn't as I really loved my candle and the ring was pretty

    You should not be sorry for being honest though - if you don't like something you can't be oh wow this product is amazing people can see through it - are we not as bloggers sort out to be honest and impartial. xx

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    1. Thanks Sarah, I don't like writing negative posts but you are so right in the fact we can't always love everything! One of those things I guess, I know you and others love theirs though :-) X

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  4. Aw what a shame, my review for them goes up in a few days time and my ring was lovely and the whole experience lovely, I hope something gets sorted hun xx
    Beautyqueenuk xx

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  5. Thanks hun, it's a shame really as I had such high expectations :-( Will look forward to reading your review! X

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  6. I love this review, its so refreshing to here someone's true thoughts. Often people are sent products and they feel obliged to write a good review. Its so rare to find an honest review and so good to hear.

    http://cutepandaa.blogspot.co.uk
    xx

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    1. Thanks Kels, that's really kind of you, glad you enjoyed the review :-) I will check your blog out X

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  7. That's a great review, really fair and you gave them the opportunity to try again. Vicky x
    www.prettywittythings.com

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    1. Thanks Vicky, sadly the communication hasn't been great which is such a shame, thankyou for your lovely comment :-) x

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  8. Oh no, I really liked my earrings but this does look pretty cheap!

    Kerry @ Lived With Love! | Mummy, Beauty & Lifestyle blog

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  9. I was asked to review one of these but turned it down because I thought the jewellery looked pretty cheap on the website. It seems strange to me that you can get an expensive ring inside a fairly cheap candle ';)

    Louise x

    Confessions of a Secret Shopper

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  10. I just bought a candle from a similar company - candlerings, and i had the same problem with the jewellery. It was cheap, very badly made, and all the stones fell out :/ The candles themselves smell really nice though, which is something at least. Their customer service was just as bad - three messages over fb and their site asking when my item will be posted before they replied, and when they did they actually lied to me and told me they'd posted it (this was a monday) -the tracking on the candle actually said it had been sent the following Thursday. If at all possible, avoid!

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    1. Ahh that's such a shame isn't it! Thanks for the comment XX

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  11. Reviews - good or bad - are all valid. I've reviewed items in the past that haven't been for me, but that's the way the cookie crumbles. I'm always glad to hear negative comments as there's no point sugar coating things, I like people to be honest with me! Such a shame you weren't happy with it, but the jar is lovely and I'm sure you'll be able to find a pillar candle to slot in there in the future, so it's not gone to complete waste.

    Discovered your blog today through all the furore over this post - glad it happened because it meant I found you! xx

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    1. Thanks so much for the comment and you're right the jar is lovely and sturdy and can definitely be reused :-) Who would have thought a simple negative post would have caused such drama haha!! XX

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  12. I wish I'd seen this blog before buying 3 of them! Their customer service is appalling! I'll be having a look on here in future before any random purchases, great blog x

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    1. Hi Josephina, thanks for the comment, I have to agree with your points too! It's such a shame isn't it, what a let down. X

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  13. I purchased the cinnamon bun one recently and was impressed with it! I did a blog review on it and I would appreciate it if you could check it out :) It's a shame you weren't happy with yours, but hopefully it was just part of a bad batch and I hope it's been resolved <3
    http://mynameisjilly.blogspot.co.uk/2014/01/jewel-candle-review.html X

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    1. I'm glad you had a better time with jewel candle other than me hun, I was so disappointed. Thanks for your comment I will check out your review X

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  14. You're lucky you got anything at all - I PAID for mine and received nothing!

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    1. That doesn't surprise me in the slightest! x

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  15. I purchased one of these candles from Amazon - the online images looked lovely. The candle with postage cost almost £30. Candle arrived quickly and is a lovely scent, the red colour went with my decor. The ring however is a HUGE disappointment - My daughter would have loved it IF she had still ben about 8 years old. The size was small, so small it doesn't even fit properly on my little finger - hugely disappointed :-(

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    1. Such a shame I'm sorry you also had a disappointment with the ring, such a shame X

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  16. So good to see an honest review - I definitely wont be buying one. What this does though is show all your reviews as being honest and when you say it's good, it is good.

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  17. Did they ever get back in touch?

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  18. I received one as a birthday gift it didn't smell particularly nice and when I got the package out the earrings were bent definitely not impressed.

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    1. Thanks for the comment! That's such a shame that you also didn't have a great experience either X

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  19. Have had several candles and bath bombs as presents from the husband over the past two years. Never had anything worth over £30 and this year the jewellery appears to be very tacky, I acknowledge it's a surprise but even as costume jewellery they are very cheap looking and garish.

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